It only took 7 months

Hi,
Last June my husband and I were in Singapore and it was my birthday. I love celebrating my birthday, especially when it's in another time zone. Then it doesn't count and you don't get older, but you still get to party. My birthday, my rules.

We were strolling the main drag in Singapore and it was a 'special' shopping extravaganza week so the store were running big sales. If you wanted 10% off in Channel, and thought that was a bargain, power to you. We did go into a favorite store of mine, Desiguel. It's a funky line of clothing out of Spain. I have bought some pieces from them in their New York location. Marshall got me an awesome jacket and a fun skirt as my birthday gifts. I was thrilled.

Getting home to Pennsylvania and unpacking my loot, I noticed a hole in my new skirt, right in the middle of the material. It hadn't been worn so it was a flaw in the manufacturing. Bummer! I contacted the company, explained my problem and requested a solution. Little did I know that this would take 30 e-mails, 20 phone calls to Europe and 7 months of my time to get corrected.

They have been very nice about the whole thing but if I wasn't so tenacious, a lesser pest would have given up long ago. Finally, we should be getting a credit sent to our bank this week. For some odd reason they couldn't just credit our VISA card, they are wiring us money, and covering the cost of the wire transfer. If there was a hard way to do this, they found it. It's not my business but I'd have a return/credit policy that works a little easier than this. I wanted them to just have the shop in Singapore issue a VISA credit and be done with it..... silly me trying to make life easy.

By the end of this week we should have the money in our account and I still have the skirt. They didn't want me to send it back when I offered. I've done an adequate mending job on it and it's certainly wearable..... only I know where the hole was. Next time I'll inspect the garment much closer before walking out the store and traveling 10,000 (actually 9945.9) miles. Save myself the aggravation.

xox
m